randdnoveltiesandgifts web store FAQ section

You can order as many items as you like. The total cost of S&H is $10 for orders under $30. Your shipping and handling costs for orders over $30 are charged by "Zone", and reflect a percentage of your order size. "Zones" are determined by the United Parcel Service,

All orders are shipped UPS Ground unless you specify DHL, which is rush delivery, and is considerably higher. However, if you need to have the order reach you in a hurry, DHL would get it to you faster. You will get a tracking number after payment is received so you can track your package.

Residents of the state of TN will be charged 7% tax since that is where our business is based. California residents will add 7.75% tax and Arizona residents will add 5.6% tax.

If you want this information as well as the percentage for S&H for your area, please email us the first 3 digits of your zip code and we will email you back your zone and the percentage.

We accept paypal, Google checkout, money orders and cashiers checks. We do not accept personal checks.

We offer a 30 day return policy. For non defective items there will be a 20% restocking fee.

We place orders with our shipper once a week.

There are zones 2-8. Zone 2 -lower part of CA Zone 3-middle CA, south NV Zone 4- AZ, UT, upper NV, upper CA Zone 5- NM, small western area of TX, CO, WY, ID, upper OR, WA state, western part of MT Zone 6- eastern TX, OK, KS, ND, SD, NB, east MT Zone 7- LA, AR, MO, IA, MN, WI,IL, West KY, West TN, MS, west AL Zone 8- MI, east IN, East KY, east TN, East AL, GA, FL, SC, NC, VA, WV, PA, NY, CT, MA,VT, NH, ME The percentages range from 15-27$ of total order for S& H for orders between $30-$499.99 and from 7-13% for total orders over $500. In order to be exactly sure what zone you are in, we will need your first 3 digits of your zip code to make this determination.